-Please check your items measurements carefully before making a purchase-
Can I get an Exchange?
Her Pony will happily accept full price items for a store credit. No refunds - sorry babes xx
AUSSIES: Return within 10 days of receiving the merchandise.The garment must be unworn, and tags must be attached.
INTERNATIONALS: Your order must return to us in Australia within a month of the date you received your order. The garment must be unworn, and tags must be attached.
Please leave us a note with your name, email and order # - without this we won't know how to get in contact you!
You will be issued a store credit within 3 business days once we receive your return *Return shipping costs at buyers expense
Can I return Sale items?
All items marked sale cannot be returned for a refund or online credit. If you send a sale item back to us for a return unfortunately we will not be able to process a refund. If you have questions, please CONTACT US before placing your order.
Faulty or Damaged Items
While we pride ourselves on offering quality and beautifully made garments, there is always the rare chance an item may be faulty. If you receive an item that is damaged or faulty, or it becomes faulty after minor wear, then we will cover the cost of postage to return it to us to be either repaired or replaced. It is only if we are unable to offer you either of these that we will refund you in full. We are not required to offer a replacement or refund if an item has been damaged due to obvious misuse, or due to usual wear and tear over an extended period of time. This is in accordance with Consumer Affairs Laws in Australia. We apologise for any inconvenience. Please feel free to contact us with any further questions regarding the return of any faulty product.
What if something I ordered arrived damaged?
Contact us right away.
My package is lost!
If your package has been lost in transit, please CONTACT US right away
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Still need help? Please CONTACT US