Free Shipping Over: $120 AUD | International Spend $170+

Shipping & tracking

We ship our orders from Byron Bay

DOMESTIC Packages sent by Australia Post

INTERNATIONAL packages sent by DHL

PLEASE NOTE:

THE BYRON BAY POST OFFICE IS CLASSIFIED AS A "RURAL" POST OFFICE & "OUTSIDE OF THE EXPRESS PARCEL NETWORK" 🤔 UNFORTUNATELY, DUE TO THE LOCATION OF OUR OFFICE, YOUR EXPRESS PACKAGES WILL TAKE 1 DAY LONGER THAN USUAL TO ARRIVE.

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🔥DOMESTIC🔥
-AUSTRALIA POST-
I. EXPRESS POST: $10
*Expect your package within 2-3 days
*For Regional areas allow 3-5 days
II. REGULAR POST: $6.95 
*Expect your package within 4-7 days
*For Regional areas allow 5-10 days
🔥WORLDWIDE🔥
-DHL-
I. INTERNATIONAL EXPRESS + TRACKING: $25
*Expect your package within 2-6 days
NEW ZEALAND EXPRESS + TRACKING = $25 
*Expect your package within 1-2 business days
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ALL ORDERS PLACES BEFORE 9.30AM AEST WILL BE SHIPPED THAT DAY
If your address is located outside the Express Post network, it is not guaranteed to arrive within the allocated time frame above. We are not responsible for any delays due to public holidays or postal errors.
Please note during busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee same day dispatch. 

PLEASE NOTE: IF A PACKAGE IS RETURNED TO US DUE TO BEING UNCLAIMED OR INCORRECT ADDRESS DUE TO CUSTOMER ERROR - THE BUYER WILL BE RESPONSIBLE TO PAY FOR THE ADDITIONAL SHIPPING COSTS TO RE-SEND THE ORDER. 
TRACKING
Your tracking number will be emailed to you in a receipt once your order has been sent.
*If you have not received your shipment or tracking confirmation, please check your junk folder as have most likely tried to contact you regarding your order.

CUSTOMS CHARGES
WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS CHARGES INCURRED IN YOUR COUNTRY. 
SHIPPING POLICY

Please be aware that Her Pony will not be accountable for delivery times due to error from the postal service. If you have not received your package within 10 business days please email contact@herpony.com.au. Overseas buyers are responsible for any additional charges in delivery by your country. We do not take responsibility for lost international orders that do not have tracking purchased.

PRIVACY POLICY
We at Her Pony respect your privacy as you visit our site. The details provided by you will not be disclosed to third parties except where it is part of processing your order. These things include your name, email, phone number, postal address and any social network connections.We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have made a purchase from our store or have signed up to receive our newsletter we may email you news about our latest promotions and products. If you do not wish to receive these emails you may choose to unsubscribe through the emails you receive. Any and all the information collected on this site will be kept confidential and will not be used in way that you have not consented to. If you have any questions please contact us.

AfterPay info
Afterpay is a safe, alternative option for shoppers to pay via simple instalments. Purchases will be paid for in 4 equal instalments, due every fortnight, interest free and no hidden charges!First-time customers provide payment details as usual, returning customers simply log in to make their purchase.

 

After you check out we will ship the goods to you. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the instalments from your debit or credit card every fortnight. How to do it?:

Select Afterpay at the checkout
Get instant approval
Pay across 4 equal instalments
All you need is an Australian Visa or Mastercard debit/credit card, be 18 years old or over, and must be living in Australia.
    For full terms and conditions please visit here.