We ship our orders from Fitzroy, VIC
ALL DOMESTIC & INTERNATIONAL Packages sent by Australia Post
PLEASE NOTE:
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🔥DOMESTIC🔥
-AUSTRALIA POST-
I. EXPRESS POST: $15
*Expect your package within 2-3 days
*For Regional areas allow 3-5 days
II. REGULAR POST: $10
*Expect your package within 4-7 days
*For Regional areas allow 5-9 days
🔥WORLDWIDE🔥
-AUSTRALIA POST-
I. INTERNATIONAL EXPRESS + TRACKING: $40
*Expect your package within 4-7 days
US & CANADA EXPRESS + TRACKING = $35
*Expect your package within 4-7 business days
NEW ZEALAND EXPRESS + TRACKING = $20
*Expect your package within 3-5 business days
II. INTERNATIONAL STANDARD + TRACKING: $35
*Expect your package within 8-10 days
US & CANADA STANDARD + TRACKING = $25
*Expect your package within 8-10 business days
NEW ZEALAND STANDARD + TRACKING = $15
*Expect your package within 4-7 business days
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If your address is located outside the Express Post network, it is not guaranteed to arrive within the allocated time frame above. We are not responsible for any delays due to public holidays or postal errors.
Please note during busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee same day dispatch.
PLEASE NOTE: IF A PACKAGE IS RETURNED TO US DUE TO BEING UNCLAIMED OR INCORRECT ADDRESS DUE TO CUSTOMER ERROR - THE BUYER WILL BE RESPONSIBLE TO PAY FOR THE ADDITIONAL SHIPPING COSTS TO RE-SEND THE ORDER. NO REFUNDS WILL BE ISSUED.
TRACKING
Your tracking number will be emailed to you in a receipt once your order has been sent.
*If you have not received your shipment or tracking confirmation, please check your junk folder as have most likely tried to contact you regarding your order.
CUSTOMS CHARGES
WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS CHARGES INCURRED IN YOUR COUNTRY.
SHIPPING POLICY
Please be aware that Her Pony will not be accountable for delivery times due to error from the postal service. If you have not received your package within 10 business days please email contact@herpony.com.au. Overseas buyers are responsible for any additional charges in delivery by your country. We do not take responsibility for lost international orders that do not have tracking purchased.
PRIVACY POLICY
We at Her Pony respect your privacy as you visit our site. The details provided by you will not be disclosed to third parties except where it is part of processing your order. These things include your name, email, phone number, postal address and any social network connections.We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have made a purchase from our store or have signed up to receive our newsletter we may email you news about our latest promotions and products. If you do not wish to receive these emails you may choose to unsubscribe through the emails you receive. Any and all the information collected on this site will be kept confidential and will not be used in way that you have not consented to. If you have any questions please contact us.
